Refund Policy
Last Updated: 18/01/2025
At Lazarin Kroni, we value our clients and aim to provide high-quality digital services. However, we understand that there may be instances where a refund is requested. This policy outlines the terms and conditions for refunds on our services.
1. Eligibility for Refunds
We offer refunds under the following conditions:
1.1 Web Development & Design Services
- A full refund is available if the project has not yet been started after payment.
- A partial refund may be granted if the project is in progress but not completed, based on the amount of work completed.
- No refunds will be issued once the project is completed and delivered to the client.
1.2 Subscription & Maintenance Plans
- If a client cancels their subscription within 7 days of purchase and no work has been performed, a full refund will be provided.
- After 7 days, refunds are not available, but clients may cancel future billing cycles.
1.3 Consultation & Strategy Sessions
- Consultation fees are non-refundable once the session has been completed.
- If a client cancels a scheduled consultation at least 48 hours before the appointment, they may receive a full refund or reschedule at no additional cost.
1.4 Digital Products (Templates, Plugins, etc.)
- Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges once the product has been downloaded or accessed.
- If a digital product is defective or not as described, we will provide technical support to resolve the issue.
2. How to Request a Refund
To initiate a refund request, please email [email protected] with the following details:
- Your name and order number
- The reason for the refund request
- Any supporting documents (if applicable)
We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method within 7-14 business days.
3. Exceptions & Disputes
- Refunds are not provided due to change of mind or personal preference once work has commenced.
- Chargebacks or unauthorized disputes without prior communication may result in account suspension and legal action.
- If a project is delayed due to client non-responsiveness, refunds will not be issued.
4. Contact Information
For any questions regarding our refund policy, please contact us at:
📧 [email protected]
📞 +393280964420